Refund policy

 

Only item(s) which meets the following criteria will be eligible for a refund:

• Item(s) in original packaging with labels and tags.

• Item(s) must be unworn (e.g., no signs of wear, damage, or alterations).

• Earrings are not eligible for return due to hygiene purposes.

• Personalized jewelry, including items customized with engravings or any form of personalization, is not eligible for return, refund, or exchange unless the product is faulty or damaged upon receipt.

• Items priced at a final sale or promotion upon checkout are not eligible for return or refund.

•  Gift cards, mystery jewelry collections, and the "Real" gift box set are non-returnable and non-refundable.

 

To initiate a return, you are required to submit your request to rosypuff@yahoo.com. If your return request is accepted, we will provide you with instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted. Returns of items purchased with a promo code will have the promo discount subtracted from the return amount. Products received as a free gift are not applicable for cash refund/voucher/exchange. If you received a free gift with your order, you will be required to return the free gift or make payment for it.

**RosyPuff reserves the right to deny a return or exchange if the item(s) do not meet the return policy requirements above.**

**For any potential misuse or abuse of our return policies, Plenty reserves the right to refuse service to anyone. If you notice any quality issues with your order, please email us at rosypuff@yahoo.com.**